FAQ's
Santa Fe Quilting Online Store
Frequently Asked Questions
Covid Hours & Requirements & Holiday Hours
Masks are optional in our store. We have some if you forget yours.
You must sign up for classes at least 48 hours before the start of class. You should arrive for class at least 15 minutes before start time unless your teacher specifies otherwise. You need to purchase all supplies for class before class and do any pre-cutting requested before class. Any cancellations for a class you have signed up for must be made 48 hours before the day of class or you will not get a refund.
Why is my shipping for a Medium Flat Rate Box?
Our shipping based on total of your purchase. Our cheapest shipping for fabric is $12.00. A single pattern mostly ships for $6.50. You need to use the drop down menu to pick your shipping or local in store pick up. Use the arrow on the right of the box. You need to check your email after you placed and order to see if we need additional postage..
What is the best way to get started?
We recommend clicking on one of the options in the horizontal bar at the top of the page to look at “Fabric” or “Notions” or “Books”, etc. Then use the filters on the left (vertical) side of the website to refine your search.
What happens when I make a pre-order?
When you pre-order fabrics you have three choices:
1. Order and pay for it on-line and we will cut and send it to you when it comes in.
OR
2. Write down the sku's for the fabrics you want in the pre-orders and call the store. We will do a special order for you when you call, then we will cut the fabric when it comes in and you will pay for it when we call.
OR
3. If you want a pre-order and you are ordering other in-stock items, then you pick, pay for all it. We will then complete & ship your order with your in-stock items, do a special order for you pre-order and then cut and ship when it comes in.
How do I find my favorite designer?
We have created many options for filtering the fabrics by color, designer, theme, shape, etc. Click on “Fabric” and then explore the search options on the left side pane (note that this method will give you the most selections). You can also just type something (like “Kaffe”) in the search bar at the top of the page, but this will yield fewer results.
Where is the pink fabric?
We have organized the fabrics using the color wheel (like we do in our physical store). So pink fabrics are included with red. Purple is violet, red violet, or blue violet. White, gray, and black are neutral. Pretty cool, huh?
Why am I only getting one fabric when I select “Sunflowers”?
The filters are designed to help you find the perfect fabric, so they build on each other. If you select “Batik”, then “Green”, then “Sunflowers”, you are searching for a very small subset of our green batik sunflower fabric collection (which may be exactly what you want.) If you want all the sunflowers, remove (unclick) the filters for “Batik” and “Green” by clicking the “X” on the left side of your screen.
How do I get back to the home page?
See that beautiful, swirly SFQ logo in the top left corner? Click on it and it will instantly transport you to your happy place. You can also look for the word “Home” at the top of the page.
Where are the dragonflies? I know you have dragonflies…
The fabrics have to be converted for web sales one at a time. We are working our way through the shop to get all the fabrics online for you asap. Please call us at 505-473-3747 and we can help you find what you need or set up a shopping appointment for you.
How can I order 1/3 of a yard of fabric?
On the website, we only sell fabric in ¼ yard increments with the smallest cut being ½ yard. If you need ¼ yard or 1/3 yard of a fabric, note the SKU number of the fabric you like and call us at 505-473-3747 or email us at info@santafequilting.com. We will happily process your order on the phone or via email. You can also come to the store and shop in person.
I live in Santa Fe, do I have to pay for shipping?
If you want your purchases delivered to your home, you have to pay for shipping. If you want to pick up your purchases, select “Pick up” as your delivery option and you won’t have to pay for shipping. You will receive an email when your order is ready.
That can’t be right!?!?
Yep, we have made some mistakes. We will make more mistakes. If you see something that looks amiss ($60 for a yard of fabric?) please send us an email at info@santafequilting.com and we will look into it and fix any problems. Thank you for your help.
Do I still get my points when I shop on-line on your website?
Yes! Once your order is filled your points will be on your account.
Can I use my shopping spree discount when I on-line shop?
If you have a shopping spree coming to you and want to use it on the website. Call 505-473-3747 or email (info@santafequilting.com) the store and Cindy will email you a code that you can use. Shop and leave everything in the cart, she will get you a code in a day, usually. You will then check out using the code and everything will be 16% off. This works for your birthday discount, too. Just give a call or email and we will send you a code.
Happy shopping!